profile

One Creative Moment

Can't vs. don't

Published 13 days ago • 1 min read

Is it that you can’t do something or that you don’t?

It may sound like mere semantics, but hear me out.

If you “can’t,” you lack the skills and/or authority to do something. It implies you are unwilling or unable to do something.

If you “don’t,” you’ve decided not to do something. It implies you have the authority (and gumption) to make a choice and stick with it.

This came up in an exchange I had recently with one of our kids’ friends. I asked about what she’d want to eat, and she said, “I can’t eat meat, but other than that, everything’s fine.”

I already knew her family was vegetarian. But in that moment, I saw that it wasn’t a choice she’d embodied. It was a rule she was aware she had to follow.

(Note: I don’t know for sure that this is the case. It could be that they’re all vegetarian because she literally can’t eat meat for some unknown digestive reason. But I doubt it.)

And I thought of it in terms of business offerings.

“We can’t do design work” sounds a whole lot less comforting than “We don’t do design work,” doesn’t it? With the former, you wonder if they’ve tried. With the latter, you’re forced to acknowledge a boundary.

And boundaries breed respect.

What don’t you do?
James

P.S. I grudgingly acknowledge that “can’t” can also be a healthy result of knowing one’s limitations, e.g., I can’t fly.

One Creative Moment

by James E. Turner

One Creative Moment is a daily email for founders, owners, and creators. You'll get insights, irreverence, and inspiration to help you build a better business & live a more creative life.

Read more from One Creative Moment

This is a frustrating but understandable truth. It comes courtesy of Everett Rogers (who coined the term “Early Adopters”). “The more someone knows about how to do something, the harder it is for them to learn to do it a different way.” I don’t know about you, but I can totally relate. I can think of a number of things I do where I’ve completely turned off my sense of curiosity and wonder, and now just go through the motions. I’m sorry to say I don’t have any particularly good advice on what...

2 days ago • 1 min read

If you work with clients on custom projects and have ever toyed with the idea of using value pricing, perhaps this framing will help you too! In a recent piece, friend of the list (and Ditching Hourly host) Jonathan Stark cleared it up for me in a big way. He pointed out that people want to work with you because they believe that what you do “…will improve something that contributes to the bottom line.” (They wouldn’t be spending a part of their one wild life talking to you for no reason,...

4 days ago • 1 min read

You won’t get emails like this from me often—because this sort of thing isn’t really my bag. But I was recently asked about boosting social media posts for a Tactics Roundup article, and I thought my answer would make a good email. (Plus, it references a previous One Creative Moment piece, which makes this quite meta.) My answer to the question, “How have you enhanced the virality of a marketing campaign?” was this: Engage a large account in a way they’re not accustomed. For example, I...

5 days ago • 1 min read
Share this post